Welcome to Growby. Your order is extremely important to us. Growby ('website', 'Web Site', 'site' ’mobile app’, ’app’, 'we', 'us', 'our') is committed to protecting your rights to the cancellation of services at any given point of time.
We would never like to cancel your order. However, we reserve the rights to cancel your order at any given point in time.
Cancellation by Growby
We may cancel your order in case we are not able to serve you the products you have purchased. We will cancel your subscription and will refund all outstanding dues.
We may cancel your order if we find any discrepancy in the process.
We may cancel your order if we find any misuse of our system.
We may cancel your order and block your services if we find use of any pornographic or abusive or illegal activities performed by your account.
You shall be informed about cancelled orders via an SMS or an Email.
Cancellation by User
If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place.
However, the cancellation will NOT be processed in the following cases:
All queries related to cancellation should be addressed on email@example.com. Cancellation and subsequent refund may take up to 15 days.
In case of any refunds, the money will be refunded via NEFT mode only.
These refund rules outline what you can expect from us for the items you buy. They provide a transparent approach to refunds giving you a great platform experience for a fair experience.
One Time Fee & Refunds
One time End Product fees are non-refundable. If the end user has a reason to believe that the payment was charged on error, only then the user can provide written notice to our Customer Support and request to cancel his/her Fee by emailing us on firstname.lastname@example.org.
When eligible, Fee cancellation can be performed by Customer Support only up to a period of 7 days from the Fee payment date, and only if the End Products associated with the Fee have not been downloaded or used outside of the Site, whether for commercial or personal use.
We will not cancel Fees after that time or after an End Product has been downloaded or used outside of the Growby site. Eligibility to cancel a Fee will be assessed by our Customer Support team based on a number of factors, including, without limitation, violations to our Terms of Service and improper usage of the Growby platform.
Subscription Fee & Refunds
You may decide to stop and request to cancel your Subscription Services at any point in time. The effective date and time for this cancellation will commence the moment you have issued the cancellation request. The effective date for cancellation of Subscription Fee shall be at the next Renewal Period. Such subscription will be canceled only upon the expiration of the respective period for which you have already made payment for. Please know that as our cancellation process may take some time, in order to avoid your next respective charge, your cancellation request should be made at least 7 business days before to the expiration of the current Subscription period.
If you and Growby can't come to an agreement about a refund, you can raise a dispute and have Growby investigate the matter. We will make a decision based on all available information and you agree that our decision is final.