WhatsApp has launched a new ‘WhatsApp Co-existence’ feature to allow WhatsApp business app numbers to be used with Growby platform. Customers who are successfully onboarded after choosing this option will then be able to use Growby app to message their customers at scale, but still have the ability to send messages on a one-to-one basis using the WhatsApp Business app, while keeping messaging history between both apps in sync.
How it works
When you setup, you will be given the option to connect an existing WhatsApp Business app account to Cloud API:
Business who choose this option and enter their WhatsApp Business app phone number will be presented with a QR code and instructions to check for a new WhatsApp Business app message:
The WhatsApp message instructs the business to use the app to scan the QR code displayed in Embedded Signup:
Tapping the button in the message informs the business that they will be given the option to share their WhatsApp Business app messaging history with you:
Tapping the Scan QR code button in the app then gives the business the option to share their chat history with you.
After the business chooses an option and scans the code, they can complete the remainder of the Embedded Signup flow.
Requirements
- The business customer must be using WhatsApp Business app version 2.24.17 or higher.
- the business customer’s phone number country code must be supported
Unsupported countries
WhatsApp Business account phone numbers with country codes from the following countries are not supported:
- Australia
- Japan
- Nigeria
- Philippines
- Russia
- South Korea
- South Africa
- Turkey
WhatsApp Business account phone numbers with country codes from countries in the following regions or kingdoms are not supported:
- European Economic Area
- European Union
- United Kingdom
Feature comparison
The following table describes features available to business customers who have been onboarded to Growby:
| Existing Feature on the WhatsApp Business App | Supported on Growby |
|---|---|
| Individual (1:1) chats | Supported ✅
All chat messages in the most recent 6 months can be synchronized. Messages sent and received are mirrored between the Cloud API and WhatsApp Business app. Message Edit/Revoke is no longer supported. |
| Contacts | Supported ✅
All contacts with a WhatsApp number can be synchronized. |
| Group chats | Not supported ❎
Group chats will not be synchronized. |
| Phone number hiding chats | Not supported ❎ |
| Disappearing messages | Not supported ❎
Disappearing messages will be turned off for all individual (1:1) chats. |
| View once message | Not supported ❎
View once messages will be disabled for all individual (1:1) chats. |
| Live location message | Not supported ❎
Live location messages will be disabled for all individual (1:1) chats. |
| Broadcast lists | Not supported ❎
Broadcast lists will be disabled. Businesses will not be able to create new Broadcast Lists. Existing Broadcast Lists will become read-only. |
| Voice and video calls | Not supported ❎ |
| Business tools (e.g., catalog, orders, status) | Not supported ❎ |
| Messaging tools (e.g., marketing messages, greeting message, away message, quick replies, labels) | Not supported ❎ |
| Business profile (e.g., business name, address, website) | Not supported ❎ |
| Channels | Not supported ❎ |
Deleting and removing WhatsApp business app with Growby
You can use the WhatsApp Business app to disconnect from Growby by opening the WhatsApp Business App and then go to Settings > Account > Business Platform and clicking the Disconnect Account button.
